The UX of Trust in AI Products

Trust is not a slogan

Users trust AI products when the system shows sources, explains uncertainty, and avoids pretending certainty where none exists.

Design for graceful failure

When the model is wrong or unclear, the interface should degrade cleanly with fallback suggestions, manual control, and a clear path to correction.

Show the system boundaries

People gain confidence when they understand what the AI can and cannot do. Clarity is a feature.