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AhaNexa AI Copilot
Client: AhaNova (SaaS Product)
Enterprise-grade AI copilot handling customer support, sales enablement, and internal knowledge queries using retrieval-augmented generation (RAG). Achieved 94% first-contact resolution — reducing human escalations by 68%.
The Challenge
A fast-growing B2B SaaS company faced 10,000+ daily customer queries with no scalable solution. Legacy FAQ systems couldn't handle nuanced product questions, and support costs were skyrocketing.
Our Solution
AhaNova built a production-grade RAG pipeline indexing all documentation, changelogs, and historical support tickets in Pinecone. The copilot delivers contextual answers, gracefully escalates edge cases, and continuously learns through feedback loops.
Results
- 94% first-contact resolution rate
- 68% reduction in human escalations
- 3.2× improvement in CSAT scores
- Deployed across 40+ enterprise clients